Refund policy
Warranty and returns policy · Vacan de Mar
Vacan de Mar manufactures and sells squid jigs and other fishing lures to customers in Spain and the rest of the European Union through www.vacandemar.es. This policy governs the return and warranty conditions applicable to products sold by Vacan de Mar to final consumers, both for online purchases and occasional physical sales (fairs, events).
This policy does not limit or replace the mandatory consumer rights established by Spanish and European law for the sale of consumer goods, including the statutory 14-day withdrawal right for distance purchases and the minimum 3-year legal guarantee for new products under Spanish law.
1. Voluntary return period: 20 days
1.1. Vacan de Mar offers a 20-calendar-day voluntary return period from the date of delivery for returns due to change of mind or dissatisfaction with the purchase.
1.2. This voluntary 20-day period includes and exceeds the 14-day statutory withdrawal right applicable to distance purchases within the European Union, so the customer always receives at least the legal 14-day period.
2. Product condition for change-of-mind returns
2.1. To accept a change-of-mind return within the 20-day voluntary period, the product should not show signs of actual use while fishing and should be returned appropriately protected, preferably in its original or equivalent packaging, with the basic accessories supplied.
2.2. Vacan de Mar allows reasonable examination of the product at home, similar to what could be done in a physical shop (visual inspection, checking finishes, movement, etc.). If use goes beyond that examination and causes a significant reduction in value, Vacan de Mar may apply a proportionate reduction where permitted by law and will explain and justify it to the customer.
3. Return shipping costs for change-of-mind returns
3.1. For voluntary change-of-mind returns, including exercise of the statutory withdrawal right for online purchases, the customer bears the direct cost of return shipping where this has been clearly disclosed before purchase and the law allows it.
3.2. Once the returned product has been received, or the customer has provided reliable proof of return shipment, Vacan de Mar will reimburse the payments required by law using the same payment method used for the purchase, unless otherwise agreed. The statutory withdrawal reimbursement rules and deadlines apply.
3.3. Where a voluntary return is accepted, the customer may choose between:
a) Refund of the product amount, or
b) Replacement with a new identical or equivalent product, subject to stock availability, where this is offered as a commercial option.
3.4. As an additional voluntary commercial option, Vacan de Mar may offer a store credit voucher for the corresponding amount, with the customer’s express acceptance, and without replacing any mandatory cash-refund right provided by law.
4. Legal guarantee for non-conformity (3 years)
4.1. New consumer goods sold by Vacan de Mar are covered by the 3-year legal guarantee for lack of conformity from delivery, as provided by applicable Spanish law.
4.2. Lack of conformity may include a product that does not match its description or advertised characteristics, is not fit for the normal use of a comparable fishing lure, or does not have the quality and performance that the consumer can reasonably expect.
4.3. In such cases, the customer has the rights provided by law, including, where applicable, repair or replacement free of charge and, when the legal conditions are met, an appropriate price reduction or termination/refund.
4.4. Necessary costs to exercise the legal guarantee, including shipping, labour and materials where applicable, will be borne by Vacan de Mar as required by law.
5. Commercial “useful life” warranty for manufacturing defects
5.1. In addition to the legal guarantee, Vacan de Mar may offer a commercial additional warranty against manufacturing defects on its lures. This commercial warranty is supplementary and never reduces the minimum legal protection.
5.2. Where such a commercial warranty is expressly offered for a product, its duration and conditions will be stated on the product page or documentation.
6. Manufacturing defects and exclusions
6.1. Manufacturing defects are failures attributable to material or production errors that appear under normal use and prevent the lure from functioning as intended.
6.2. Except where mandatory law provides otherwise, manufacturing defects do not include, among other situations: impacts against rocks, seabeds, boat hulls or other hard surfaces; forcing the line until breakage after a snag; exposure to extreme heat, flames or unsuitable aggressive chemicals; normal wear and tear from use (corrosion, loss of shine, minor superficial scratches); or loss of the lure during fishing.
6.3. Vacan de Mar may request photographs, videos or additional information before determining whether a reported problem is covered by the applicable legal or commercial warranty.
7. Prototypes for sale
7.1. Some products may be sold as “prototypes for sale” or “test versions”, clearly identified as such on the product page, label or description.
7.2. When these prototypes are sold to final consumers, they are also covered by the applicable 20-day voluntary return period, the statutory 14-day withdrawal right for online purchases and the legal guarantee for lack of conformity, on the same general terms as other products.
7.3. Vacan de Mar may additionally offer, on a voluntary basis, replacement of a prototype with an improved or definitive model, under conditions clearly communicated to the customer.
8. Procedure for returns and warranty claims
8.1. Any return or warranty request concerning Vacan de Mar products, whether purchased online or occasionally in person, may be submitted through the Customer Service section of www.vacandemar.es or by email to vacandemar@gmail.com.
8.2. The customer should provide the order number or proof of purchase, basic contact details, the affected product and a brief description of the reason (change of mind or possible defect).
8.3. Vacan de Mar will determine whether the request concerns a voluntary return or a legal/commercial warranty claim and will then inform the customer of the return address and who bears shipping costs according to applicable law and this policy.
8.4. Once the product is received, Vacan de Mar will examine it and inform the customer of the outcome within a reasonable period and in accordance with the applicable legal deadlines.
9. Applicable law and languages
9.1. This policy is interpreted in accordance with Spanish law and applicable European Union consumer law.
9.2. This policy may be published in Galician and Spanish. Where different language versions exist, the version applicable to the customer will not reduce any mandatory consumer rights.